6 Trends Still Defining Post- Pandemic Consumer Behavior

Key Takeaways From the Report: 

1. Appetite for offline retail & dining is stronger than ever. Both retail and dining visits were higher in H1 2025 than they were pre-pandemic.
2. Consumers are willing to go the extra mile for the perfect product or brand. The era of one-stop-shops may be waning, as many consumers now prefer to visit multiple chains or stores to score the perfect product match for every item on their shopping list.
3. Value – and value perception – gives chains a clear advantage. Value-oriented retail and dining segments have seen their visits skyrocket since the pandemic. 
4. Consumer behavior has bifurcated toward budget and premium options. This trend is driving strength at the ends of the spectrum while putting pressure on many middle-market players. 
5. The out-of-home entertainment landscape has been fundamentally altered. Eatertainment and museums have stabilized at a different set point than pre-COVID, while movie theater traffic trends are now characterized by box-office-driven volatility.   ‍
6. Hybrid work permanently reshaped office utilization. Visits to office buildings nationwide are still 33.3% below 2019 levels, despite RTO efforts.